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Customer Reviews
- Reviews
- Questions
Very disappointed at manufacturing defect and how you failed to resolve it
I would like to express my disappointment at the service I have received from your end. - I used to be a huge fan of your brand. - I have bought 2 watches from you. - it was my best friends 30th birthday and I wanted to get him a watch for his birthday. - when the watch arrived to him, there was a missing piece / wrongly assembled piece, meaning you couldn’t close the watch. - we complained and you guys worked to resolve the matter quite Quickly. - you offered to send a special tool to fix the watch. This in itself wasn’t ideal, as I don’t expect that I need to fix or assemble a watch when I get it. Especially when this was a birthday present for my friend. - anyway, he asked them to send the tool across. - despite assurances a video would be sent to him on how to fix this - we just received the video today. Which is a huge delay. - it has been almost 3 weeks since he got the watch. - it is very embarrassing that 1st off, he is being asked to fix his own watch. Which brand makes you Do that? Watches are a luxury item, yet this is making him feel like the brand is a tin pot brand rather than what I had told him about how great it was. - we have Had to chase and follow up multiple times to even get this video - when you realized there was a manufacturing defect - you should have immediately offered us a new watch and or a discount. - yet here we are 3 weeks after his birthday, still following up with you to try and have the Privelige to fix the ‘brand new’ watch we bought. - my friend is in the US on a birthday trip and wanted to show off his new watch that I his best friend got him. But that isn’t possible. Overall, I have been very surprised and disappointed at how you handled this whole matter. I will not be using your brand again and certainly not recommending it to others, as I had done many times in the past. I would expect a full refund on the watch. If you want you can have someone collect the watch and I will invest my money elsewhere

ALMOST the coolest watch I've ever owned!
There are only two things that keep this from being a 5 star rated watch and the coolest watch in my collection. 1: The hands are hard to make out against the background at a glance especially if you don't have 20/20 vision. 2: The illumination material used for the hands and numbers does not last very long and is not very bright to begin with for checking the time in the dark.

Satisfied
The WRAITH STEEL wrist watch is absolutely a shot up to comment, when it comes to the value and worth for the purchase $$ is Excellent. I love this watch will definitely recommend and I'm buying again. THANK YOU FORGE & FOSTER