To get an idea of when your preorder will ship, go to the product page, and look above the green “Add To Cart” button, as it will specifically mention the estimated restock date, so you have a clear idea around when to expect an email update on your order. 

Sometimes our watches go into preorder because we’ve run out of stock on certain watches, and we’re still waiting for our restock to arrive, but there is likely a delay. 

Generally-speaking, these periods can be as little as a few days, or as much as 2 weeks, depending on the circumstances and when you ordered. 

Once we’ve stocked, we will immediately ship your order and you will be notified by email about it. 

If for any reason you still didn’t get an email notification after the expected release date, please reach out to us by email and we’ll be more than happy to help you out! support@forgeandfoster.com

If you are located in the UK, it will ship from London.
If you are located in the US or anywhere else, it will ship from California, USA.

If you just ordered, please contact us immediately by email, as we may still have time to adjust your order. Use the subject line: URGENT: ORDER CHANGE to expedite the matter.

We are located in London, United Kingdom, and have 2 distribution centers - one is in the USA, and the other is in the UK. Our team is based across the United Kingdom.

When your order ships, you will receive an email from us (Forge & Foster) with your tracking details. You can expect an order to ship within 1-2 working days from your order date. If you didn’t receive anything, please email us - support@forgeandfoster.com

Our watches are manufactured & assembled in Shenzhen, China.

The movements are sourced from China, Hong Kong, Japan & Switzerland - depending on the model.

Some of our limited edition pieces expected to launch late-2021 will be Swiss-made.

We understand that figuring out whether the watch will fit you or not can be tricky. We have created a watch sizing guide for each of our models, so you can print & try it out at home for free.

Simply click the model you are interested in below, print the PDF and follow the instructions provided to size the watch.

42MM Avantian - Spectre Steel/Ghost Steel/Forte/Cobalt
44MM Avantian - Ghost/Spectre/OnyxRose/Sterling
43MM Rebel - Valour/Rogue/Renegade/Maverick/Nomad
41MM Titan - Centurion/Noble
42MM Maven - Evoke/Marquis/Visage/Opus/Paragon

We only accept one code per order when promotions are available. In the event we are running a site-wide sale (example: Black Friday, Christmas, Flash Sales), discounts may be temporarily disabled due to the discounts being automatically applied on each watch. 

It is possible you may be using an expired code, or we are running a site-wide sale. During site-wide sale promotions, discount codes are temporarily disabled, but will be usable again once the promotions are over. Case examples this happens would be Black Friday, Christmas or a Flash Sale.

Same return policy applies as per usual! You can return any unused watch within 30 days from Christmas Day. 

Same return policy applies as per usual! You can return any unused watch within 30 days of purchase. 

Avantian (2018): Setup Video
Avantian (2020+) - Onyx Rose/Sterling: Setup Video
Avantian - Cobalt/Forte: Setup Video
Avantian - Adjust Steel Bracelet Links: Setup Video

Maven - Opus/Paragon: Setup Video
Maven - Revere/Marquis/Savant: Setup Video

Titan X - Centurion/Noble: Setup Video

TBD

Rebel X - Valour/Rogue: Setup Video
Rebel - Maverick/Nomad/Renegade: Setup Video

All of our watches use sapphire crystal glass. Our automatic watches also feature sapphire crystal glass on the back. Our Titan watches have a curved sapphire crystal glass. Sapphire crystal glass is scratch-resistant.

All of our watches use a variety of different movements:
Avantian (2018) Onyx Rose / Sterling: Miyota 6P29 (Quartz)
Avantian (2020) Onyx Rose / Sterling: Seagull TY2502 (Automatic)
Avantian X Spectre/Ghost: Seagull TY2809 (Automatic)
Avantian - Cobalt/Forte: Seiko NH35 (Automatic)
Maven - Opus / Paragon: Seiko NH36 (Automatic)
Maven - Revere/Marquis/Savant: Seiko VD53 (Quartz) Maven X - Evoke/Visage: PTS 28D[F/0A] Automatic
Titan X - Centurion/Noble: Seagull Automatic Rebel X - Valour/Rogue: PTS 2196 Automatic
Rebel - Maverick/Nomad/Renegade: Seiko VK63 (Mecha Quartz)Nautic - Seiko NH35 Nautic X - Seiko NH35

Yes, all of our watches feature a green lume on the hour/minute hands and indexes.

Our steel bracelets use a pin system, where we would advise using a pin bracelet removal tool, which is very cheap to order online. Alternatively, you can visit your local jeweller to size the watch. 

We offer a 30-day return/exchange period from the date of purchase. If you are unhappy with your watch, please email us with your order details. The watch must be in resale condition just as you received it - including the boxes, papers.

Once received, we can process an exchange or refund.

Contact us by email with your order details - support@forgeandfoster.com

Once received, it can take up to 7 business days for our US facility to process a return, and 2-3 business days for our UK facility to process a return.

In US/UK/EU, we are able to provide you a return label.
For international orders, we will require you to return the shipment back to us using a tracked service.

Contact us by email with your order details, and we can help prepare an exchange for you - support@forgeandfoster.com

NOTE: There may be some delays in transit due to COVID-19, but the shipping times below reflect what we currently see at the moment:

Yes, we offer FREE worldwide shipping to most countries. For the full list, please see the shipping times section.

There are no taxes/duties for USA, EU & UK orders.

For international orders, there may be duties/custom taxes applied to our order based on where you live, which we do not cover. At the moment, we are unable to offer services to cover these taxes as they vary based on every government worldwide.

Please see our shipping times section.

The product page will display the “Estimated Restock Date” just above the add to cart button. You can expect your shipment to go out around this period.

In some rare cases, a package may be stated as delivered, but nothing has been received. Please reach out to us immediately by email regarding this, as it will require an investigation.

For orders above $500, a signature is required upon delivery, and therefore the responsibility is on you to ensure the package has been signed & received by you.

This may occur based on our stock levels, as we have a UK & USA facility.

For example: If you are a US customer and ordered a watch that is currently out of stock in our US facility, we will use our UK facility to ship it as fast as we can, so you are not waiting for long periods of time.

Vice versa, if you are UK-based, and our UK stock on a watch is out, we'll use our US facility to ship the order to you.

This is not a common experience, but we do this to ensure you receive your order.

Forge & Foster provides you with a 2 year guarantee from the date of purchase & covers manufacturing defects on the watch itself. The warranty does not cover the following:

1. Damages and/or malfunctioning of the watch after a 24 month period.

2. Damage to batteries and straps (wear & tear).

3. Damage due to improper usage (drop, shock water damage).

4. Interventions to the watch by buyer or third party.

5. Postage, insurance, & other non-repair expenses.

For further inquiries regarding your warranty, email us at: support@forgeandfoster.com and provide us with your name and order details for reference

In the event there is an issue with your watch (ex: defect, movement issue), please contact us by email - support@forgeandfoster.com.

To resolve your issue promptly, please provide photos and/or videos of the issue for us to diagnose the problem. In addition, please provide your order details.